TSA

“My TSA” mobile app review

November 17, 2011

There are currently two versions of the app, an iPhone (Apple iOS) version and a “mobile web” version that will work with all devices that have a web browser. TSA currently is working on an Android version but no availability date has been released by the agency. This review is based on the latest (iOS) 1.2.2 version of MyTSA.

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Social Media Success Story: How the TSA defended its reputation

October 20, 2009

The point of this is that it is too late to start using social media tools like blogs and Twitter in the middle of a PR crisis. You must already be familiar with the tools, the social media customs, and have established yourself as honest and transparent.

You must be willing to admit when you’ve made a mistake, learned a new lesson, and be willing to stand up for yourself when someone is wrongly accusing you of something that is simply not true – as was the case with Mommy Blogger “Nic”. Over time, you establish a reputation and (hopefully) credibility.

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IdeaFactory and Government Innovation

October 12, 2009

It could have been a huge flop – and we were OK with that outcome. Our position all along was that the IdeaFactory was just an experiment. Fast forward two and a half years later, the IdeaFactory has become an ingrained program within TSA. As of September, we passed a notable milestone; the IdeaFactory has generated 10,000 ideas.

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Relaunch of ye olde website

September 28, 2009

If you are wondering about the domain name, michelangelo.com, I was the first to register the domain back in 1995 – during the period where Network Solutions just started charging for domain name registrations. Before that time, anyone could register a domain name for free.

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