apps dev

NPS National Mall – iPhone App Review

November 22, 2011

The National Park Service launched their official mobile (iPhone iOS) app in August 2011. It is available free from the Apple iTunes App Store as a 13.9 MB download. I’m reviewing the latest, 1.0.2 version which is compatible with iPhone, iPod touch and iPad devices running iOS 3.2 or later.

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“My TSA” mobile app review

November 17, 2011

There are currently two versions of the app, an iPhone (Apple iOS) version and a “mobile web” version that will work with all devices that have a web browser. TSA currently is working on an Android version but no availability date has been released by the agency. This review is based on the latest (iOS) 1.2.2 version of MyTSA.

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IdeaFactory and Government Innovation

October 12, 2009

It could have been a huge flop – and we were OK with that outcome. Our position all along was that the IdeaFactory was just an experiment. Fast forward two and a half years later, the IdeaFactory has become an ingrained program within TSA. As of September, we passed a notable milestone; the IdeaFactory has generated 10,000 ideas.

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CIO’s can learn customer service lessons from the local car dealership

September 30, 2009

There is an important lesson here. It is insufficient to the bottom-line to just have quality people in your organization. The way in which people are organized and structured is critically important to achieving successful outcomes.

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