Posts tagged as:

apps dev

IdeaFactory and Government Innovation

October 12, 2009

It could have been a huge flop – and we were OK with that outcome. Our position all along was that the IdeaFactory was just an experiment. Fast forward two and a half years later, the IdeaFactory has become an ingrained program within TSA. As of September, we passed a notable milestone; the IdeaFactory has generated 10,000 ideas.

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CIO’s can learn customer service lessons from the local car dealership

September 30, 2009

There is an important lesson here. It is insufficient to the bottom-line to just have quality people in your organization. The way in which people are organized and structured is critically important to achieving successful outcomes.

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