How newspapers can survive in the age of the Internet

November 12, 2009
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I have been mulling about whether or not I should renew my subscription to the Wall Street Journal. Don’t get me wrong, I think the WSJ is the best newspaper produced today. So, my dilemma has nothing to do with the quality of their product, my dilemma has to do with the cost.

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WordPress and iPhone App integration

November 9, 2009

I love the WordPress Open Source content management blog publishing system. I’ve been using and configuring WordPress systems for several years and the number of plug-ins and add-ons to the extensible platform is truly amazing.

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Opens Source Software and the White House

October 29, 2009

My take on all of this is that the White House made a solid decision in choosing Drupal. What I would love to see is for GSA to offer Drupal as a platform for agencies that need a robust CMS but don’t want to manage their own LAMP infrastructure. Along with Drupal if GSA would offer WordPress as a platform (with agencies having their own unique URL), that would be heaven. Hopefully, GSA CIO Casey Coleman is working on this platform as a services (PAAS).

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Social Media Success Story: How the TSA defended its reputation

October 20, 2009

The point of this is that it is too late to start using social media tools like blogs and Twitter in the middle of a PR crisis. You must already be familiar with the tools, the social media customs, and have established yourself as honest and transparent.

You must be willing to admit when you’ve made a mistake, learned a new lesson, and be willing to stand up for yourself when someone is wrongly accusing you of something that is simply not true – as was the case with Mommy Blogger “Nic”. Over time, you establish a reputation and (hopefully) credibility.

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IdeaFactory and Government Innovation

October 12, 2009

It could have been a huge flop – and we were OK with that outcome. Our position all along was that the IdeaFactory was just an experiment. Fast forward two and a half years later, the IdeaFactory has become an ingrained program within TSA. As of September, we passed a notable milestone; the IdeaFactory has generated 10,000 ideas.

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CIO’s can learn customer service lessons from the local car dealership

September 30, 2009

There is an important lesson here. It is insufficient to the bottom-line to just have quality people in your organization. The way in which people are organized and structured is critically important to achieving successful outcomes.

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Relaunch of ye olde website

September 28, 2009

If you are wondering about the domain name, michelangelo.com, I was the first to register the domain back in 1995 – during the period where Network Solutions just started charging for domain name registrations. Before that time, anyone could register a domain name for free.

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